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Ampacs Pty Ltd

Principal/Owner: Peter Wood

contact details:
	Ampacs Pty Ltd 25 Baliga Avenue Caringbah NSW     2229 Australia
tel:	+61 (0)2 9526 1042
fax:	+61 (0)2 9526 1396
mobile:	+61 (0)414 261 042
email:	peterwood@iib.ws peterwood@ampacs.net
web:	www.ampacs.net

Key Services Offered:
Business support and development.

Core Experience of Principals:
GENERAL BUSINESS & OPERATIONS MANAGEMENT - Performance Optimisation, Productivity Improvement, Resource Efficiencies, Workload Modelling, GAP Analysis - Identification, Planning & Implementation Strategies, Activity Lists, Key Business Drivers, Key Performance Indicators, Business Process Re-Engineering, Process Analysis, Mapping and Streamlining, Turnaround Time and Cycle Time Analysis, Sustainable Long Term Cost Reduction Programmes, Lean Techniques - 5S Workshops and Implementation, Identification of waste and lost time, Management Process - Forecast, Plan, Implementation & Follow Up, Reporting; Critique existing and develop and implement new management process.

CHANGE MANAGEMENT - Strategy, Communications and Implementation, Stakeholder Analysis and Communication, Plan Development, Grief Model of Change, Moving Difficult People.

PROJECT MANAGEMENT - Planning, Co-ordination, Management and Reporting.

HUMAN RESOURCES - Skills Matrix - Identification of Skills Gaps, Performance Management, GAP analysis, staff training and development, and developing and implementing internal client support models, All activities in line with General Business & Operations Management to support performance

Qualifications:
MBA - Organisational Change Thesis. BE(Hons). MAIPM (Member of the Australian Institute of Project Management). Accredited Associate, Institute for Independent Business.

Industry Sectors worked in:
Banking & Finance, Insurance, Services, Engineering, Manufacturing.

I have worked with Call Centres where workload modelling and management systems must cater for queuing of calls. Front office and back office functions. All white collar and blue collar work environments. I specialise in the implementation of sustainable change,

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