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Willett Associates

Principal/Owner: Bob Willett

contact details:
	Willett Associates Whiteoaks Higher Broad Oak Road West Hill Ottery St Mary Devon       EX11 1XD UK
tel:	01404 812 978
fax:	01404 812 978
mobile:	07732 858 853
email:	bobwillett@btopenworld.com

Key Services Offered:
Customer service improvement.

Core Experience of Principals:
Market analysis, forecasting, marketing planning, marketing operations, public relations, press relations, call centre management, customer service, customer care, customer satisfaction, complaint handling, root cause analysis, employee communications, change management, performance management, strategic planning and management

Qualifications:
BSc Statistics

Industry Sectors worked in:
Telecoms, UK and Middle East.

My key skill is probably the ability to add value in any situation where the customer experience (intermediate or end-user) is central to business success. I have used this successfully to restructure and re-energise organisations from a couple of dozen people to several thousand strong.

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