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Michael Kauferstein

Principal/Owner: Michael Kauferstein

contact details:
	Michael Kauferstein Bekweiden 7a Schenefeld 22869 Germany
tel:	+49 40 298 91890
fax:	+49 40 61 18 88 67
mobile:	+49 179 759 2020
email:	michaelkauferstein@iib.ws m.kauferstein@gmx.de
web:

Key Services Offered:
Business support and development.

Core Experience of Principals:
5 years experience as Senior Consultant (amongst others for IBM Global Services); 4 years experience as division manager; 2 years experience as CEO; self-employed Business Consultant/ Interim Manager since 2006.

Key experience areas include: General Management; Business Process Engineering; Business Process Reengineering; Business Process Management; ARIS; Workflow Management; Document Management Systems; HR; Project Management; Customer Relationship Management (CRM); Call Center; Corporate Strategy; IT Strategy; Service Management; Geschäftsprozess Management; Geschäftsprozessoptimierung; Dokumentenmanagement; Projektmanagement; Kundenbeziehungsmanagement; IT-Strategie; Unternehmensstrategie; Dienstleistungsmanagement.

Qualifications:
Dipl.-Kfm. (MSc Business Administration). Accredited Associate, Institute for Independent Business.

Industry Sectors worked in:
Healthcare; Insurance; Telco; Pharmaceuticals Wholesale; Logistics; Distribution; Public sector.

Author "Service Management" (published by Springer); Fachbuchautor ("Dienstleistungsmanagement"), Springer-Verlag

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