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Process Model
Any activity or operation which receives inputs and converts
them to outputs is a process, which covers just about all product
and/or service activities and operations. For organisations to
function they have to define and manage numerous inter-linked
processes.
The process model for the new standard shows its four main
elements following the Plan-Do-Check-Act cycle. It is simply
a way of representing an organisation's quality management system
in relation to customer's requirements and the achievement of
customer satisfaction.
Adopting a process management approach will bring your quality
management system closer to the business processes. For example,
you could link quality activities to your business objectives,
and have these cascade down through the organisation as meaningful
staff performance objectives which would be measurable.
The new standard encourages the adoption of this process approach,
and as a means of identifying and managing opportunities for
improvement. Unlike the current 20-element standard, the model
is rather like the four decks of a ship with all the chairs on
the correct deck !
Detailed Changes
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