|
Four core standards
There are four core standards for Quality Management Systems
:
- ISO 9000 Fundamentals and vocabulary
- ISO 9001 Requirements
- ISO 9004 Guidance for performance improvement
- ISO 10011 Guidelines for Auditing Quality Systems
Change in emphasis
The major change is from a system-based to a process-based
management approach, which is seen as a logical progression in
line with other contemporary management initiatives.
The standards (ISO 9001 and ISO 9004) are now directed specifically
to the achievement of customer satisfaction and organisational
improvements, which should lead to enhanced business performance.
Detailed Changes
|
