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Key Services Offered:
Summit Business Solutions LLC provides trusted advisory
services, customized support, and vast resources "helping
business owners reach new heights". As an Accredited Associate
of the Institute for Independent Business, with access to over
4,500 experts world-wide in every discipline and business imaginable
and an Accredited Mentor of CMT (Coaching-Mentoring-Training)
International, Mark Desrosiers also personally connects many
specialists with those business owners who benefit from their
services.
Core Experience
of Principal:
Mark Desrosiers has over twenty five years of significant
business leadership, advisory and general management experience,
which all began with him successfully doing a start-up operation
for a small business. Mark then hired and developed others to
do the same. While helping the small business grow and reach
new heights, he worked his way up through the ranks at all levels
and grew right along with it. Ultimately Mark became the Executive
VP (chief operations and administrative officer roles) of what
evolved into the largest American owned company in the industry.
He performed all functions of a contract customer service business
serving all industries nation-wide, while having full P&L
responsibility for not only line service, sales, and support
operations, but also for human capital management and strategic
sourcing through both organic as well as acquisition growth.
The business went from being named one of America's 200 Best
Small Companies by Forbes to the only company in the industry
listed as one of Training Magazine's Top 100 and one of AARP's
Featured Employers. Mark has now come full circle and gone back
to his passion, taking what he has learned over the years to
once again help small and medium sized business owners "reach
new heights".
Areas of expertise include: Senior Operations Leadership
& General Management; Overall Improvement Opportunity Analysis
& Implementation; Strategic & Business Plan Development
& Execution; Budgeting & P&L Management; Operations,
Sales & Support Management Alignment; Start-up & Turn
Around Operations Management & Growth; Mergers & Acquisitions,
with Integration & Best Practices Adoption; Problem Solving
& Continuous Process Improvement; Culture Alignment &
Change Management; Human Capital Management (Human Resources,
Recruiting & Training); Operational Excellence; Strategic
Sourcing & Cost Savings; Leadership Mentoring & Development;
Customer Relationship Management; and Exit Plan Development &
Execution.
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Qualifications:
Masters in Public Administration from Syracuse University.
Member of the Greater Philadelphia Senior Executives Group (www.gpseg.org). Accredited Associate
of the Institute for Independent Business (www.iib.org.ws),
Accredited Mentor of CMT (Coaching-Mentoring-Training) International,
and Certified Innermetrix Consultant.
Industry Sectors
worked in:
General business advisory services to all industries.
Significant involvement with service businesses; multi-location
operations; people intensive organizations; contract customer
service companies; local, regional, and national firms; privately
held companies; family businesses; private equity and holding
company participation; private security industry; manufacturing.
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