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BKB-Consultancy

Principal/Owner: Bryan Burke

Key Services Offered
Business Improvement and Getting it right first time for the customer

The key focus will be on working with businesses to develop their management systems, identify opportunities for improvement, to drive out cost, improve the customer experience and grow the customer base and profits. We will also support the implementation of an ISO 9001 : 2000 management system in a way that is unique in the market place today because we do not talk about the standard or clauses of the standard but only focus on the needs of the clients business and business issues. We work on the simple premise that ISO 9000 : 2000 is in its own right no justification for doing anything, if it does not deliver a business value.

We are so confident of our approach that if any client fails to get ISO 9001 : 2000 certification at the first assessment then we will carry out any remedial work at our own expense.

Core Experience:
Operational management
Software design development and testing
Configuration management
Customer Relationship Management
Business Improvement and Quality Management

Industry sectors worked in:
National Savings and Investments and Siemens Business Services

Qualifications:
Member Institute Quality Assurance
Qualified Lead auditor
Diploma in Business Excellence
42 years real business experience
Trained and practiced in the use of LEAN concepts and techniques in a service sector environment

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